Session (Day) | Topics Covered | Focus Areas |
1 | Self-Awareness & Self-Management (Part 1) | Understanding self, self-reflection activities |
3 | Self-Awareness & Self-Management (Part 2) | Assertiveness, identifying strengths & weaknesses |
5 | Interpersonal Skills (Part 1) | Sensitivity, empathy, basic interpersonal interactions |
7 | Interpersonal Skills (Part 2) | Managing relationships & teamwork |
9 | Presentation Skills (Part 1) | Presenting self and ideas confidently |
11 | Presentation Skills (Part 2) | Clarity, structure, and practice presentations |
13 | Time Management | Prioritization, planning tools, value of time |
15 | Goal Setting & Decision Making | SMART goals, decision making models |
17 | Being Flexible | Adaptability, attitude toward change |
19 | Workplace Ethics (Part 1) | Professional conduct, accountability |
21 | Workplace Ethics (Part 2) | Diversity, inclusion, and respectful communication |
23 | Conflict Management | Understanding conflicts, resolving with collaboration and compromise |
25 | Positive Health (Stress Management) | Coping mechanisms, work-life balance |
27 | Customer Relationship Management (Part 1) | Service mindset, empathy, and active listening |
29 | Customer Relationship Management (Part 2) | Handling difficult situations and building long-term relationships |